Currently we are searching for a Contact Center Agent for Johannesburg, South Africa.
Responsibilities of this Post:
Telephonically take customer through the service process.
Take inbound and make outbound calls in accordance with predetermined schedules and online customer requests
Deal with all customers in a professional manner in strict accordance with company values and standards.
Finalise calls at point of contact, where possible.
Demonstrate an excellent knowledge of the company products, services, claims process and retention criteria in order to recommend the right solution and offer exceptional service to the customer.
Manage time and workloads to ensure that deadlines and targets are met.
Identify trends and opportunities for improvements or new products/ services based on customer input, and escalate to the Team Leader.
Be personally responsible for reaching set targets.
Requirements of this Post:
Two year Call Centre experience.
Organization and Attention to Detail.
Decision making and problem solving.