Eskom Apprenticeship for Graduates (Ending Soon)


Position : Learnership (Contact Centre) Customer Services Division
Task Grade : TR6
Area of Speacialization : To provide a professional service to all customers via all available Contact Centre Channels.
Department : Group Customer Services
Business Unit : Channel Management
Location : South Africa 

Reference Number : 11042019NM

Minimum Requirements
Qualification(s): • Matric with 40% pass in pure Maths (Accounting will be an advantage)

Duration: • 24 months

Skills and Competencies
• Behavioural
o Integrity
o Honesty
o Trustworthiness
o Professionalism
o Communication and interpersonal relations

• Leadership
o Team player
o Strong communication skills

• Knowledge
o Ability to deal with stress
o Report compliance
o Service delivery exposure
o Effective Time Management

• Skills
o Negotiation skills
o Decision making skills
o Conflict handling
o Customer Service and product skills
o Telephone skills
o Computer skills,
o Communication skills. Indicate proficiency in speaking the preferred languages

Key Responsibilities
• Handling inbound interactions.
• Handling back office activities (Non – Technical Dispatch and follow ups).
• Handling Multi-media activities and Outbound (Proactive Customer Interactions) Campaign.
• General Customer interaction and service improvement
• Supports Marketing, Sales and Customer Service Processes
• Vending Prepaid


Postal Address: PO Box 1091, Johannesburg, 2001Physical Address: Megawatt Park, Maxwell Drive, Sunninghill, Sandton, Johannesburg


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